What is e-Queries?

It is a 24/7 online service that affords students a platform to submit queries regarding their examination results and outstanding certificates directly to the College and to the Department using mobile phones and desktops:

• To improve the quality of examination services delivered to students
• To automate current query processes
• To centralise the DHET exam query management system
• To effectively manage and monitor candidates’/students’ query life cycle

What benefits do the e-Queries solution service provide?

• It allows an interactive engagement between students, colleges and the Department of Higher Education and Training
• Students can track progress of their queries from submission to resolution
• Students will also get regular notifications via e-mail, sms and online chats

How to lodge a query?

Students must first register on the e-Gov portal:

www.eservices.gov.za

and create a personal account

The e-Queries service has been extended to all Public, Private and Community colleges around the country.

For assistance with registration, students can contact the helpdesk at: 080 141 4882